There are plenty of new developments occurring in the communications industry right now. With many businesses turning towards a more flexible way of working, it’s natural that they are looking at new communication services that can facilitate this. Similarly, you might not be looking for flexibility at all. We know many teams are just looking to bring more reliability to their office communications or are aiming to get ahead of the 2025 PTSN switch-off.
Whatever your needs, there is a communication service available for your business. However, at YTL we believe that the real challenge is finding the right one for you. This is why we’ve created our communications checklist.
This blog will cover the most important features that businesses need, and which services allow you to access them.
Getting your team set up
The most crucial need for every business communication service is that it meets the requirements of your team. New starters need to have communication tools set up quickly and depending on your business. You might also need a solution that is easy to use remotely.
This scalability and quick set-up are best achieved through a public cloud-based communication service. These solutions don’t require hours of installation or high investment as your team grows, you simply pay for the handsets you need, connect them to the internet and then you are good to go. The installation process is just as simple when also working from home.
Crucial call control features
When you’re on any call, whether that’s with customers or colleagues, there are always some necessary features you need to be able to access. All good communication services offer the necessities, from putting people on speaker, muting your microphone or transferring calls. However, new features are emerging all the time that can make a real difference.
Our UC Cloud platform offers the cutting-edge when it comes to convenient features. Not only does it allow you to access all of the usual controls that a phone system provides. It also allows you to switch any audio call into a video call, no matter the device you’re working on.
Create the ultimate customer service platform
We know that for many businesses, the primary purpose of their communication service is to ensure that their customer service is always working at its best. It’s essential now more than ever to keep your loyal customers happy, and an inadequate phone system limits you in this regard.
For the best customer service features we’d once again recommend our UC Cloud service. This platform is built with customer communications in mind. One of the best ways that it does this is by integrating with a huge variety of customer management and databasing systems. This means that when customers dial in, their details are displayed to your service team. This allows them to provide a faster and more bespoke response.
We also offer a call recording and analytics platform that can integrate with a range of different communication services, including cloud and on-premise solutions. This allows you to see important stats about each call you make, including which have been missed. Meaning you will now have a benchmark from which to improve your service moving forward.
Work alongside your team
After customer service, the second most important use of your communications service is to maintain collaboration amongst your team. Especially if you have remote working team members, it’s important that the system you use keeps them in the loop.
In terms of collaboration, we believe that a Public Cloud or UC Cloud both include great features for success. As well as the video conferencing that we mentioned earlier, these services both allow for more collaboration. The first is through a unified contacts section; instead of having to trawl through company data or ask around for your colleague’s contact details, they are listed front and centre within your communications service.
The second is presence. This feature is within our UC Cloud service and allows you to see at-a-glance the status of every member of your team. This includes whether they’re free to communicate, away from the office, or busy on a call. This means that even your remote staff are always aware of who is available to collaborate with them.
Secure your business for the future
Once your system is up and running the only thing you need to be focussed on is making sure it works securely moving forwards. Different communication platforms feature different security features, so it’s all about finding the system that suits your preferences.
On-premise communication services are known for their robust security features. As these solutions are hosted physically at your site, the level of security that you keep them under is entirely up to you. Our on-premise services are backed-up by non-geographic redundancy. This means that if your business goes offline, we can back up your important communications in an unaffected location.
This is not to say that the alternative Cloud and UC services are relaxed when it comes to security. With these services your data is safely secured in one of our data centres. These data centres are hugely robust and minimise the risk of downtime for your business. Our UC Cloud service also allows you to join a global blacklist. This service means that if a hack is detected and stopped on any UC Cloud system around the world, it’s IP address is blocked from your system.
We hope that this guide has helped you to decide which communication service is the right one for your business. For more information about any of the solutions mentioned here, get in touch with YTL at 01924 249 499, we’d be happy to help.