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What’s involved in getting a new comms system?

If you own a business or work in a technical role, you’ll know that there are huge benefits to working with modern technology. We are constantly shown how great the end result is once we’ve upgraded our technology, but we are rarely shown the process involved in doing so. At YTL simplicity is at the heart of everything we do here, including implementing the technology that we provide. To help with this, we’ve put together a full guide to the process we use when providing and upgrading our communications system.

This guide demonstrates that getting hold of the best technology for your business doesn’t have to be a headache. With the right provider working with you, you can be supported for years to come. Take a look and find out more.

Who can help you to access the technology?

When you first get in contact with a provider like YTL, you will be assigned a project lead. This person is usually our Head of Operations or Technical Director. They will work with you to design the rollout of the solution. They will be your main point of contact for any communication questions that you might have.

Our networking team, provisioning team, engineering team and support team may also be in touch to ensure a smooth rollout of services. The important thing to note here is that we offer a proactive service, you won’t have to chase us. Upon assigning YTL as your provider, our project lead will work with you to provide realistic timescales for your solution and discuss your business’ specific requirements.


Number porting is an important process when changing phone systems, but it isn’t spoken about much. Our service is seamless and guarantees that your old numbers will be kept. This is not only convenient, but safe too and guarantees that all users can reach your business any time.

A member of our number porting team will be in touch to talk your through the porting process. You will be kept abreast of timeframes and changes to porting dates if they occur. We’ll ensure that you get all the correct numbers and connectivity at the right time and on the right platform. You will not lose any of your existing numbers.


Our systems are designed to be intuitive and easy to use. That being said, getting to grips with any new technology isn’t necessarily an easy process. That’s where our installation team can help. We have years of experience and can guide your whole team through the process in a friendly way, no matter your level of technical know-how.

We offer both on-site and remote training, as well as visual aids to help with self-learning. This will mean that your staff are aware of the new features available to them, and how to get the most from them, before they are rolled out across your business.

Follow up sessions can be arranged for reminders of how to use the great functionality your new system can deliver. We are happy to conduct one to one, webinar and on-site group training or drop-in sessions.


Because no two businesses are the same, a member of the field installation team will be in touch to carry out a site survey. We also liaise with your IT team to ensure the correct pre-programming and provisioning is carried out.

Carrying out these surveys and working with your team allows us to understand the exact specifications of your premises. Our solutions support you and allows us to understand the solutions that may be beneficial to you in the future.

All documents produced as a result of our surveys and assessments will be made available for your reference. The installation process for your new communications system generally takes between one and two weeks.


Unlike many other businesses in our sector, we believe that the customer experience should not end when your system is installed. That’s why we place a huge amount of our focus on customer after-sales care. We’ll stay in touch after your system has been installed, firstly to ensure that everything is working smoothly, but also to build a strong relationship moving forwards.

We’ll put you in contact with our support team and will assign a date for your first operational review, where we’ll monitor the effectiveness of your system and suggest any changes that could make a difference for your team.

We hope that this guide has demystified the process of acquiring a new communications system. At YTL we believe that transparency is key to ensuring a successful business interaction. If you have any questions about any of the steps mentioned here, or would like to find out more about our systems, we’d be happy to help. You can reach us here at 01924 249 499.