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What is Unified Communications?

Unified Communications is a platform that allows businesses to keep all of their communication channels in one place. UC services come in the form of an app that keep a range of calling, conferencing, instant messaging and file sharing solutions easily accessible for your team no matter where they are working.

Collaboration is at the heart of our Unified Communications platform. It is built to allow your team to access the right communication tool for them, wherever they are working, and allows you to get in touch with colleagues and customers in a far more efficient way.

Unified Communications

Instant Messaging

Instant messaging is one of the most powerful features that UC brings to your business. It allows you to quickly and easily get in touch with colleagues whenever you need them. This is more than just sending a text though; these messages are kept in your records so you can refer back whenever you need them.

This is perfect for when you quickly need to answer a customer query or get feedback from a team member in an efficient way.

Video Conferencing

One of the most important tools in the modern businessperson’s arsenal, Unified Communications gives your whole team access to video conferencing through one simple interface. This can be an invaluable way to keep your whole team connected together, host company meetings, even when your staff are working remotely, to create a sense of collaboration at all times.

Presence

One of Unified Communications’ most powerful features, an integrated presence system allows you to see which of your colleagues are available to communicate at any time. Your team can set their status whether they are on a call, away from their desk or ready to communicate.

This system can have a great knock on effect on your collaboration and your customer service, as your team can get the help they need at any time.

Screen Sharing

One of the most useful features of any good collaboration service, screen sharing allows you to talk through documents with colleagues and better pitch services to clients. This is one of those tools that helps to make remote working just as effective as being in the office.

Screen sharing allows you to establish a complete remote selling process, which helps you save money on travel and operate your sales process no matter where you are working.

SMS Integration

A good Unified Communications system integrates with the services that you already use. SMS has become the dominant medium for business-to-business and business-to-consumer communications. Our UC solution integrates perfectly with SMS to keep all of your communications in one place.

Send texts through your UC API to keep everyone up to date no matter what device you are working from.

Take your office with you

Unified Communications give your remote workers a competitive edge. No longer is your team restricted in which tools for communication and productivity they can use whilst working at home or on the go. UC levels the playing field by bringing your remote staff’s communication options in line with those in your office. Video conferencing and high-quality audio calls will have your team communicating at their best, whilst integrated presence maintains a fully collaborative environment.

The Benefits of a Unified Communications

Multi-device

UC works consistently across any device that you use for business, from your mobile, to your tablet to your desktop. This allows full mobility and an agile way to work. It is simple and easy to stop a conversation on one device and pick it up on another.

Stay Connected

Teamwork is central to the effectiveness of your UC system. No matter where your team are working, they can keep up with projects, stay in touch with their colleagues and work together on documents whilst always knowing who is available to collaborate.

Increased Productivity

With your collaboration, conferencing and messaging rolled into one service, your team spend less time trying to connect and more time engaged in productive communications with their customers and colleagues.

Improve Customer Service

With the ability to collaborate quickly with colleagues on the go, your team can greatly improve their customer service processes, with the ability to message colleagues on the go. High quality video conferencing solutions also make sure you never lose connection.

Mobility

The ability to communicate effectively on the go is a crucial benefit that can never be understated. We spend a large amount of our time on the go, so being able to connect with customers and colleagues whilst on the move is certain to boost any team’s productivity.

Call Quality

Maintaining a high standard for both our video and audio calls is a crucial part of the UC service. After all, what good is a versatile communications system that provides a poor call experience? UC is reliable and will provide a strong connection no matter where you are working.

Many thanks to the team

“Our staff can work more productively across all of our sites, especially during peak times. Many thanks to the team.” – Sheffield United F.C.

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