Provide a tailored experience
Customers love to work with businesses that can greet them by name and can quickly address their unique requirements. CRM integration allows you to do so. Our systems integrate alongside major CRMs as well as industry specific platforms, allowing you to see a customer account details as soon as they reach your team. Resolve enquiries quicker and impress your customers!
On-hold Marketing keeps customers engaged
Provide a professional image and advertise your additional services with on-hold marketing. It’s inevitable that customers will have to wait to get in touch with someone, so why not make the process as engaging as possible? Our on-hold marketing service allows you to play a message that answers your FAQs and can advertise any additional services or promotions that you provide.
Call recording, protect your data
We understand that professional services must comply with a strict set of regulations, especially when it comes to customer data. Our Call Recording service is designed to help your team comply with the latest data protection laws and works to keep your customers and staff safe. It also acts as an effective training tool.
Work at your best, wherever you are
We champion an agile way to work here at YTL. That’s why our communication services support teams, no matter where they work. Our UC Cloud mobile app allows you call, message and host video conferences from any location with an internet connection, and management software allows you to keep track of staff on the go.
Services designed for a range of professionals
We know that no two businesses are the same, and teams working in different industries will have very different requirements.
We have over 25 years of experience providing communications to a range of professional services teams and can tailor a communication service for you. For teams in the legal sector, we recommend our Call Recording suite, while architects can benefit most from a business mobile solution.
I trust them fully to provide the right products for our business
“Having been a client of YTL for 6 years we have never had any areas for concern. Directors Phill and Rachel have no hidden agendas and I trust them fully to provide the right products for our business. We have a very good relationship with them, not just in relation to telecoms and recruitment, but business in general. Business today is all about forming good working relationships and we certainly have that with YTL”