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Get the answers you need

We’re here to help your business. Whether you’re looking for a new communication or connectivity service, or have a query about your existing system, we’ve got the answers you need.

In our 30 years of experience in the communications sector we’ve built up a range of know-how in a variety of different systems and processes, take a look through our FAQs and find out how we can help your business.

Q: What’s an on-premise phone system?

A: This is the traditional sort of phone system, where calls are routed via hardware that’s based on your premises. It means you’re responsible for maintaining the hardware yourself.

Q: What’s a cloud phone system?

A: With cloud phone systems, calls are made over the internet. The systems are hosted in a secure data centre (AKA the cloud!), and you can access it via any device. Because there’s no hardware physically on site, maintenance and updates are the responsibility of your communications provider.

Q: Which phone system does my business need?

A: This depends on a few factors, including the size of your company and how many calls you’re likely to face a day. If you’re looking for a flexible, cost-effective and long-lasting phone system, you should take a look at one of our cloud-based phone systems.

To learn more, why not check out our blog?

Q: Can I connect remote workers to my phone system?

A: Yes! Our phone systems can include mobile apps that turn a device of your choice into a fully functioning extension. Remote staff can even use their office number.

Q: What is VoIP?

A: The world of telecoms is full of acronyms. VoIP means Voice over Internet Protocol. It was developed in the 1990s to allow calls to run through the internet rather than fixed lines. These calls are cheaper and arguably have a higher call quality.

Q: What is the difference between cloud and VoIP?

A: Cloud and VoIP are often used interchangeably but there is a difference between them. VoIP refers to how the calls themselves are made, whereas the cloud is where a phone system is hosted. You can make VoIP calls through a cloud phone system or through an on-premise phone system.

Q: What is the ISDN switch-off?

A: The ISDN switch-off is a term that is getting a lot of buzz in the telecoms industry, but not enough businesses are aware of it. As most businesses now use VoIP and cloud phones for their calls, BT are switching off older services. This switch-off will conclude in 2025 but many exchanges have switched off already. If you use an older phone system, you’ll need to switch before your exchange is out of commission.

Q: Can I use one phone system for multiple sites?

A: Yes! If you use a cloud phone system, every member of staff across your sites can log in to the same platform. This means if one site is overwhelmed with calls, your team elsewhere can help. It also allows for far easier and more cost-effective internal calls.

Q: What are call analytics?

A: The only thing the telecoms industry loves more than an acronym is an umbrella term. Call analytics are a range of different services that allow teams to track and monitor useful statistics relating to their phone system. This includes missed calls, busiest times of day and the top performing operators. They can be checked live or sent via a regular report.

Q: What are unified communications?

A: Another slightly vague term. Unified communications, or UC, is an app that allows you to access the features of a powerful phone system from any device. This includes the ability to make calls, send messages and host video conferences. At YTL we love UC, and our own UC Cloud app is one of the best available today.

Q: Is the cloud secure?

A: We know questions have been asked about the security of some cloud services. When it comes to hosting communications though, it actually comes with many security benefits. Cloud systems are more regularly updated with security patches. They also provide your business with geographic redundancy, so if there’s an outage at your site, your phone system’s data is never at risk!

Q: Which business connectivity service should I use?

A: There’s not really a one-size-fits-all in terms of connectivity. We recommend different services for different teams. If you need something very cost-effective that can support basic use, we recommend ADSL. For reliable low latency connections, we recommend FTTC. For businesses that need to use large downloads, host multiple video calls at once or are hosting their own software on-site, we’d recommend FTTP or leased lines.

Q: What’s the difference between FTTC and FTTP?

A: These two fibre connectivity services are currently the leading standards. FTTC (Fibre To The Cabinet) uses fibre optic lines to your local exchange, then sends copper lines to your business. FTTP (Fibre To The Premise) runs fibre directly to your site, offering more reliable speeds and lower latency. FTTP is now available throughout the country thanks to providers like our partners at CityFibre and KCOM.