Cloud Communications for Maximum Flexibility
In Leeds especially, communications are changing. We know that for many, the days of storing masses of server equipment and dozens of cables on site are over, so let us do it all for you. All of the servers are hosted in our reliable data centres, allowing you to save on hardware and maintenance costs. That way, you stop worrying about the tech, and get back to what really matters for your business.
Secure On-premise Solutions
Yorkshire Telecom has been installing on-premise communications in Leeds, Sheffield and the surrounding area for over 40 years. We’ll match your on-premise solution according to your needs, all supported by the latest systems.
Our call servers allow you to easily add more users as your team grows, and your handsets will consistently provide crystal clear audio. What’s more, Private Cloud service is bursting with features. From useful analytics to integration with the latest apps, with our Private Cloud solution you’re always supported.
Discover UC Cloud
Whether you’re looking to equip an office in central Leeds or adopting a more flexible way to work, UC Cloud can help.
UC lets you access video conferencing, instant messaging and integrated presence systems. Our UC Cloud service, powered by 3CX, will help you to bring new levels of collaboration to your business.
Decades of experience in supporting Yorkshire businesses
Over the last 40 years we’ve seen business needs in Yorkshire change substantially, and we’ve matched our service to support this. Our systems are designed to support teams in a range of environments, whether you’re looking to equip a small business, a multi-site operation or find a more agile way to work.
From our home of Wakefield, our support service can reach teams in Leeds and across the north with ease. We pride ourselves on our response times and the ability to quickly adapt the latest technology to the needs of our clients. We aim to be your single-stop solution for all your communication and connectivity needs.
RNB Group – Leeds-based marketing business
As RNB group continue to grow, the volume of processes that they need to complete daily has increased. This left their old system with limited scope and flexibility. We worked with RNB Group to bring in a new server, including two virtual machines that would allow them to be more flexible, so they expand without the need for new hardware.
Their new system has also allowed RNB to better use their existing hardware, keeping costs to a minimum while still allowing them to expand.
The Wensleydale Hotel – Family-owned hotel in Middleham
Initially there was only a single telephone based in the back room of the hotel some distance from the main reception desk. This meant the owners had to run back and forth between the back room and reception desk to answer calls and see to customers at the front reception area.
We installed a replacement digital LG Ericsson IPECS system, along with 14 handsets for each of the rooms. The new system offered efficiency and massive cost savings. Charles, the owner, stated that “the cost of the new install and equipment meant that it would be paid off in two years with a saving of two thirds on their telephone bills going forward, which was a lucrative offer”.
Keycare – Bradford-based Locksmith
We worked with Keycare to implement a new phone system that could improve their workflow, improve their organisation and management of staff, and enable them to continue providing excellent customer service across the UK.
By prioritising agents with specific skill sets, Keycare has been able to improve efficiency in their contact centre, making sure calls are directed to the correct agents. Having a more efficient contact centre has meant that Keycare has been able to improve the experience they offer to customers.