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Helping the hospitality industry to handle high call volumes

With lockdown restrictions easing, the hospitality industry is starting to open up again. We can’t wait to start visiting our local beer garden, enjoying meals at restaurants and booking family days out. It’s going to be a busy summer for pubs, restaurants and other hospitality establishments. The good news is that advanced phone systems like … Read more

Why now is a good time to take another look at your connectivity

With the business world gearing up to return to the office, it could be a great opportunity to revisit your broadband connection. If you’ve been working away from the office a lot over the last year, you’ve probably also changed how you work. Cloud services like video conferencing, Office 365 and Cloud CCTV systems have … Read more

What Cloud Communications can do to benefit your remote staff

Even as teams begin to look towards returning to the office across the business world, many are wondering how they can retain the agility that they’ve acquired over the past year. Remote working looks like it will remain an option for the foreseeable future and there are many benefits to this. Teams having more flexibility … Read more

Why now is the perfect time to bring a mobile plan into your business

Businesses have a lot to focus on right now, especially when it comes to communications. With more and more people working remotely, adopting new methods to stay in touch or enhancing existing processes has never been more necessary. Businesses need to change the way colleague collaboration and guarantee that no customer calls are missed. For … Read more

On Premise, Public Cloud, or UC Cloud? Which is the right phone system for you?

Whether your business is just starting out, you’re moving office or you simply need an upgrade, deciding on a new phone system to support your business can be a challenge. Especially when you consider the range of options businesses have available to them now. One of the biggest questions you’ll have to ask yourself is … Read more

Why you need to take your business energy into consideration now

Right now your businesses’ energy plan might not be the first thing on your mind. We understand this, but now is the perfect time to consider your energy options. With the end of lockdowns hopefully fast approaching, businesses will soon be back in the office. For now though, a large number of people are still … Read more

Make Remote Working a Success

We’ve likely all had to get used to a new way of working recently and we’ve had to adapt a lot about our working habits, especially when it comes to communication and teamwork. We want to help teams avoid some of the common pitfalls that have arisen when attempting to work remotely. We’ve put together … Read more

How to Prevent Fraud over the Festive Period

During the festive season, you might not be thinking about telephone and hosted system fraud, but it is a real problem that businesses need to be aware of, and we’d like to help. Telephone and hosted system fraud is an issue for businesses across the globe, and if something goes wrong it can be disastrous … Read more

YTL Awarded 3CX Gold Partner status

YTL is proud to announce that it has recently achieved the 3CX Gold Partner status, showing the company’s commitment to partnering with industry leaders. In order to achieve this status, our engineers had to undertake a series of exams to demonstrate that they hold a deep understanding and knowledge of the 3CX platform, and are … Read more

A Survival Guide to Video Conferences and Virtual Mettings

In order to stay connected and collaborate with teams millions of businesses and employees globally are utilising remote working technologies such as video conference and virtual meeting platforms. Microsoft Teams virtual meetings grew by over 1,000 percent in the month of March 2020 and Zoom reached 200 million daily participants (paid and free) up from just 10 million … Read more