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Contact Centre blog

How Unified Communications can improve a contact centre

Unified communications (UC) is currently one of the most hyped subjects in the contact centre space, and if you believe some of the articles written about it you would think it is about to revolutionise the whole way centres work.   Many companies deploy VoIP simply to save on communication costs.  Most don’t look beyond these … Read more

The Business Benefits of Fibre Connectivity

Fibre-optic connectivity can lend a great advantage to companies of all sizes, particularly organizations that use the cloud for apps or data storage. Fibre-coupled with voice-over-IP (VoIP) telephony is a powerful combination for business communications. In this blog, you’ll learn 11 major ways your company can benefit from fibre connectivity. As one of the UK’s leading provider … Read more

CityFibre invites YTL to become a City Champion

CityFibre Northern Regional Sales Consult, Neil Aspin met with Adam Berry, YTL Head of Operations to discuss 2020 planning and invited YTL to be a City Champion. This is a great honour and recognition of the great work YTL are doing to promote better connectivity in the area.” CityFibre has launched a new City Champion programme … Read more