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Christmas blog

How to Manage Customer Communications Over Christmas

For business owners, the happiest time of year can end up being pretty stressful. The countdown to Christmas is usually very busy, with many staff taking time off and most businesses closing completely for a few days. Covid-19 is also causing difficulties for a second year running, and remote working still has to be accommodated … Read more

Disaster Recovery blog

How to implement a disaster recovery plan

Disaster recovery and business continuity plans are more important to businesses now than ever before. Even after 2020’s lockdowns, businesses have been forced to recognise that there’s a very real chance that they will have to work away from the office at a moment’s notice. This sounds like quite a scary situation, but it doesn’t … Read more

Call? Message? or Conference?

Message, Call or Conference? Our top tips for making the most of UC Cloud

Unified Communications is set to define the way that businesses keep in touch in the coming years. Instead of being bound by a traditional phone system, a Unified Communications service can be accessed from any location and on a huge variety of devices. UC services are designed with two main purposes in mind for businesses: … Read more

call recording

4 Key ways that recording your calls can benefit your business

Call recording software has existed for many years now. Most businesses that deal with customers over the phone on a daily basis make use of it to some extent. Call recording is an accepted part of the customer service experience for most of us. We hardly even notice that little message at the start of … Read more

business mobile blog

How Business Mobiles can help your industry

Not too long ago, having a ‘work phone’ was uncommon. It was a privilege usually reserved for salespeople or executives. At YTL we believe that times have changed. With the functionality that modern smartphones provide it’s natural that we use them for business more than ever. The recent rise of remote working has made some … Read more

manufacturing blog

How manufacturing businesses can keep large spaces connected

More than nearly any other industry, manufacturing teams work across a variety of different environments. From offices, to call centres, factory floors, warehouses and on the road. Many staff need to work and communicate on more than 3 different devices every single day. At YTL we’ve worked with the manufacturing industry for over 25 years. … Read more

Top 10 manufacturing

Top 10 communication features for the manufacturing industry

At YTL, we believe it’s important to match our clients with the best phone system for the job; there’s no such thing as a one-size-fits-all solution. Our communication platforms offer class-leading customisability, giving us the ability to tune your system to your unique requirements. We’ve got a lot of experience in the manufacturing sector, so … Read more

Fibre expansion blog

The expansion of the UK’s fibre network, and what this means for your business

The UK’s communications regulator, Ofcom recently published some interesting statistics regarding the rollout of fibre broadband in the UK. They have said that due to the rise of remote working and the general advancement of broadband across the country, that 7 million homes are now able to take-up full-fibre internet packages. Similarly, nearly 12 million … Read more

Your communications checklist blog

Your Communications Checklist

There are plenty of new developments occurring in the communications industry right now. With many businesses turning towards a more flexible way of working, it’s natural that they are looking at new communication services that can facilitate this. Similarly, you might not be looking for flexibility at all. We know many teams are just looking … Read more

Cloud without the internet blog

Using the Cloud without the Internet

“What happens to my Cloud communications system if my internet connection drops?” It’s a question we hear a lot at YTL, and we’re here to tell you that providers have baked-in several different ways to mitigate the impact that an internet outage can have on your office communications. In this blog post we will explore … Read more