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Alternative provider blog

Phill Burke: Why alternative providers are the future

Hi all, I’ve been in telecoms for longer than I care to remember. When I started, mobile phones were as big as paving slabs. As for the internet, only a few hundred people had ever sent an email. BT hadn’t been privatised. Shakin’ Stevens topped the charts. I’m not here to bang on about the … Read more

Small business phone system guide

Phone systems for small business: a guide

Phone systems are not just for big enterprises. They can add real value for any business, whatever your size and sector. Why? No matter the industry, every business has a need in common: communication. Whether it’s with customers, colleagues or clients, communication is fundamental. Get it wrong, and it’ll have a knock-on effect on everything … Read more

Legal and finance blog

Phone systems for finance and legal teams

Finance and legal teams need to prioritise efficient customer interactions and professionalism at every turn. Clients in this sector can each be worth thousands, so we know how important it is to get every conversation right. We also know many smaller businesses in these sectors are looking for a way to compete with the big … Read more

Professional services blog

Business phone systems for professionals – 5 frequently asked questions

At YTL we know a business phone system must do the basics right first and foremost. The vast majority of customers who come to us looking for a new VoIP business phone system are doing so because their existing service no longer meets their basic needs. This could be down to poor call quality, unreliable … Read more

Manufacturing blog

Business Phone Systems for Manufacturers

Manufacturers are hurt by downtime more than just about any other industry. If one cog in the machine stops working your entire business could be at risk. We know how many new challenges this industry is facing, with ongoing disruption from Covid, supply chain issues and rising prices. Without the right technology and oversight there’s … Read more

Hybrid working blog

Is hybrid working here to stay?

Although a lot of businesses are back in the office now, the world of work has changed forever. Many people discovered that when working remotely became an option, they actually much preferred it. From a productivity and morale standpoint it cut out busy commutes and put the focus back towards doing what really mattered. We … Read more

Education CRM blog

CRM integration for the education sector

It’s essential that schools have a modern and streamlined way to manage student needs and attendance. The way that schools interact with students, parents and other third parties such as suppliers are changing all the time. The way schools manage communications between staff and parents are changing too. Even since in-person teaching returned, many of … Read more

Connectivity landscape

The changing connectivity landscape

The world of business connectivity has changed a lot in the past few years. This is for two main reasons. The first is that technology has advanced. On the search for increasingly higher speeds, we’ve developed some fantastic new services. The second is that businesses’ connectivity needs have exponentially grown. We use more connected devices … Read more

Education blog

How we support the education sector

The education sector relies on effective communication. From teachers to administrative staff, students, federations and parents, there’s a lot of people who need to stay informed. We know that schools and colleges often face vast call volumes, especially during busy times of year such as admission periods, extreme weather days or when exam results are … Read more

ISDN Switch-Off Blog

Getting ready for the switch off

The PSTN switch-off is fast approaching and businesses need to get prepared. The PSTN (Public Switched Telephone Network) currently supports many small businesses around the UK and is often packaged alongside broadband, line rental and call packages. It’s what we’d often refer to as a landline phone. The hard deadline for when all PSTN and … Read more