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Agile Working, and where your Phone System can help

At YTL we’re big believers in agile working. We’ve all had to adapt to a new way of working recently and it hasn’t all been easy. Many businesses are struggling to come to terms with rapidly changing circumstances, but there is a way around this. We think that the best move forward is to adopt technology that works just as well for remote staff as it does for those in the office.

There are tools out there that really can provide the best of both worlds, working effectively in the office and at home. We find the services that help best for facilitating the journey to agile working are mainly based around your phone system. This is for good reason as your communications technology can be the most crucial piece of the puzzle when trying to stay connected with your customers and colleagues.

We want to help you and your team along the road to agile working, so have put together this blog post featuring some of the best pieces of communication technology that we think can get your business working at is best in any situation.

You might be wondering – how do I keep in touch with my remote workers if I don’t know what they’re doing?

The answer is simple; employ technology that keeps you and your team better informed. We’ve all been in that awkward situation when you need to call a colleague who’s out of the office, but you just don’t know if they’ll pick up. Unified Communications solves this problem. UC features a presence system, so you can set your availability; whether you are busy, on a call or free to talk. This is just one of the great features of UC that allows you and your remote team to work in a more flexible way.

Another way that Unified Communications helps to reconnect your team is through instant messaging. You likely already use instant messaging in your day to day working life, but with UC it’s about more than just sending a text. Instant messaging on a UC platform allows you to be able to get in touch with colleagues quickly, efficiently and messages are saved to your system for future reference. If one of your team members is dealing with a customer’s issue, they can use instant messaging to quickly get in touch with a colleague to get help, and this message is saved for a later date. You can also share files, images and generally collaborate in a really effective way.

I don’t think my phone system is supportive of my remote workers, what do I do?

There are plenty of communication solutions that allow you to make your remote staff’s lives that little bit easier. Modern cloud-based phone systems work just as well away from the office as they do in it. Our off-premise cloud hosted systems allow you to access the same level of communications that would be provided by a traditional phone connection, just over the internet.

Cloud based VoIP solutions allow your team to access their calls no matter where they are working; all they need is a handset and an internet connection. They provide a level of audio quality that is just as effective as a landline, so you don’t have to worry about your customers not receiving the same level of service. Visit our website and find a Cloud solution that works for your team.

How do I make sure my remote staff’s individual needs are being met?

We understand that no two businesses are the same and we know that everyone in your team will have individual needs that have to be met. We design all of our services with this in mind. A great example of this, and a piece of technology that is valuable to any remote worker, is our mobile contracts.

Your mobile is essential to making the most of agile working. You can connect it to any of the other services that you may be using, such as Unified Communications, and they generally give you and your team a more flexible way of working. Giving them access to every feature that they might need from a communications system, wherever they are. At YTL, our mobile contracts can be tailored to fit your team’s needs. Take a look through and find the right contract for you.

Business Mobiles